If you have private medical insurance, a referral to a Ramsay Hospital by your GP ensures the highest standards of medical care. Whether you require treatment as an outpatient or inpatient, we’ve made it really easy to arrange, so you can concentrate on getting back to full fitness. Through your private health insurance, Ramsay Health Care can provide you with:
- Fast referral and an appointment time to suit you
- Your own choice of consultant
- Supporting the NHS by saving them time and resources
- Priority referral to treatment
- Fast tracked admission
- Single room with en suite accommodation*
- Individual Physiotherapy sessions
*Where clinically appropriate
How to obtain a GP referral
Once you have made an appointment with your GP, ask them to refer you to a consultant who practices at your local Ramsay Healthcare hospital. In order to refer you, your GP will need to write a letter of referral. Once this has been done, either you or your GP can contact us to arrange your first out-patient appointment.
If you’re insured, it’s important to gain authorisation from your insurance company before you attend the hospital for consultation and possible diagnostic tests. You also need to check with your insurance company if there’s an excess to pay.
Your insurance company will let you know whether your policy covers your treatment and how to make a claim. So we can settle your account directly with your insurance company, we‘ll need the following information when you arrive at the hospital:
- Name of the insurance company
- Registration number
- The scale or level of your insurance cover
- Corporate/Company scheme details
- Claim number or authorisation code
You may also be required to complete a claim form.
Ramsay hospitals operate a direct link with BUPA, BUPA International, AXA PPP, Standard Life, Aviva, CIGNA, Helix, Exeter Friendly, Simply Health, WPA, and Prudential. Accounts to these insurers can be electronically transmitted.
BUPA patients: Please ring direct line 0845 609 011 for an authorisation number. You will not need a claim form unless you are part of a corporate policy.
For all other insurers: Please refer to your Insurance Company for guidance.
If you’re an inpatient, it’s important to tell your insurers when you’re due to be admitted to hospital and the treatment you expect to receive.
Please bear in mind some insurance companies require a claim form to be completed by both yourself and either your GP or specialist/Consultant. Wherever possible this must be done before or on admission.
There will usually be three invoices:
- One from the hospital
- One from the Consultant Surgeon/Physician
- One from the Consultant Anaesthetist unless your hospital charges on behalf of the Consultant
Where necessary, these invoices will be sent with your claim form to your insurance company. However, some Consultant Surgeons and Consultant Anaesthetists are self accounting. This means they may send their invoice direct to your home address. If this happens, simply forward the invoices to your insurers. As all charges are pre-agreed with your insurance company, the hospital will not normally send you copy invoices.
For a full list of Frequently Asked Questions – please visit our FAQ’s page on how to use your private medical insurance.